Terms of Service

Terms of Service

These Terms of Service govern your use of RBS WithYou ERP services. Please read them carefully before using our platform.

Last updated: December 2024

Service Agreement

Clear terms governing the use of our ERP services and platform

Legal Framework

Governed by UAE law with fair and transparent legal provisions

Rights & Responsibilities

Clear definition of user rights and service provider responsibilities

Important Notices

Key limitations, warranties, and liability information

1. Acceptance of Terms

By accessing or using RBS WithYou ERP services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

These Terms apply to all users of the Services, including customers, administrators, and end users within customer organizations.

2. Description of Services

RBS provides cloud-based Enterprise Resource Planning (ERP) software solutions designed for small and medium enterprises. Our Services include:

  • • WithYou ERP Package - Ready-to-use ERP solution
  • • Custom ERP development services
  • • Cloud hosting and infrastructure
  • • Technical support and maintenance
  • • Training and onboarding services
  • • Data migration and integration services
3. User Accounts and Registration

To use our Services, you must create an account and provide accurate, complete information. You are responsible for:

  • • Maintaining the confidentiality of your account credentials
  • • All activities that occur under your account
  • • Notifying us immediately of any unauthorized use
  • • Ensuring all account information remains current and accurate

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your organization.

4. Acceptable Use Policy

You agree not to use the Services to:

  • • Violate any applicable laws or regulations
  • • Infringe on intellectual property rights
  • • Transmit harmful, offensive, or illegal content
  • • Attempt to gain unauthorized access to our systems
  • • Interfere with or disrupt the Services
  • • Use the Services for competitive analysis or benchmarking
  • • Reverse engineer or attempt to extract source code

We reserve the right to suspend or terminate accounts that violate this policy.

5. Payment Terms

WithYou ERP Package

  • • One-time payment of AED 10,000 for 5-year license
  • • Optional renewal at AED 500 per year after initial term
  • • Payment due within 30 days of invoice date

Custom ERP Services

  • • Pricing based on project scope and requirements
  • • Payment terms specified in individual service agreements
  • • Milestone-based payments for development projects

All fees are non-refundable except as expressly stated in these Terms or required by law.

6. Data and Privacy

Your data privacy and security are important to us. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.

Your Data

  • • You retain ownership of all data you input into the Services
  • • You grant us necessary rights to process your data to provide the Services
  • • You are responsible for the accuracy and legality of your data

Data Security

  • • We implement industry-standard security measures
  • • Regular backups and disaster recovery procedures
  • • Compliance with applicable data protection laws
7. Service Level Agreement

Availability

We strive to maintain 99.9% uptime for our Services, excluding scheduled maintenance and circumstances beyond our control.

Support

  • • Business hours support: Sunday to Thursday, 9 AM to 6 PM GST
  • • Response time: Within 24 hours for standard inquiries
  • • Priority support available for custom ERP customers

Maintenance

Scheduled maintenance will be performed during off-peak hours with advance notice when possible.

8. Intellectual Property

Our Rights

RBS retains all rights, title, and interest in the Services, including all intellectual property rights. You receive a limited, non-exclusive license to use the Services according to these Terms.

Your Rights

You retain ownership of your data and any intellectual property you had before using our Services.

Feedback

Any feedback, suggestions, or improvements you provide may be used by RBS without restriction or compensation.

9. Warranties and Disclaimers

Limited Warranty

We warrant that the Services will perform substantially in accordance with our documentation under normal use conditions.

Disclaimers

Except as expressly stated, the Services are provided "as is" without warranties of any kind. We disclaim all implied warranties, including merchantability and fitness for a particular purpose.

10. Limitation of Liability

To the maximum extent permitted by law, RBS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Our total liability for any claims related to the Services shall not exceed the amount paid by you for the Services in the 12 months preceding the claim.

11. Termination

Termination by You

You may terminate your account at any time by providing written notice. Termination does not entitle you to a refund of prepaid fees.

Termination by Us

We may terminate your account for breach of these Terms, non-payment, or if we discontinue the Services.

Effect of Termination

Upon termination, your access to the Services will cease, and we will provide you with an opportunity to export your data for a reasonable period.

12. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms or the Services shall be resolved through the courts of Abu Dhabi, UAE.

Before initiating legal proceedings, parties agree to attempt resolution through good faith negotiations and, if necessary, mediation.

13. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by email or through the Services at least 30 days before they take effect.

Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree to the changes, you may terminate your account.

14. Contact Information

If you have questions about these Terms or need to contact us for any reason:

Email: sales@rbswithyou.com

Phone: +971 52 903 1854

Address: Abu Dhabi, United Arab Emirates